Bus Stations in Cleveland, OH

Cleveland's bus station is a mausoleum last updated in the 70's. There is a food area that has a pretty variety of prepackaged food and a cook that will fry burgers/fries/etc. I was there on a layover at 3am, a perfect time to see the 'real' goings on. The bathrooms were serviceable. I'm probably like you, very hesitant to use bus station bathrooms based on the horror stories. I can tell you on this day, they were acceptable to use. There were crazies walking around and the general mood was unpleasant. However, this is bus travel folks. It's as urban and 'street' as you can get in public transportation. Keep to yourself, mind your business and pay attention to your surroundings are still three pieces of advice to abide by. Cleveland's station isn't pretty at all. However, the staff is helpful, the food is available and usually, the bathrooms are ok for a quick pee. That's about the best you can ask.

Greyhound has been a means of transportation for Americans for decades. When taking short trips it is reliable and cheap. Depending on your driver will depend on the experience that you get. I can only say once that a driver was rude with me but I instantly checked that driver in a polite manner and never had any issues. Now the worst complaint is how dirty the terminals can be and lets not even talk about the bathrooms (hold it if you can). I guess you can eat at the grills that they have but i would keep it to chips and a drink I mean its no restaurant my friend lol. I have never had any thefts or lost baggage nor anyone trying to harm me. You will run into homeless people at every terminal and they may ask for change. My best advise to taking greyhound is keep the trip short and mind your business and all will be cool.

Disgusting, disgusting, disgusting. The bathrooms were beyond dirty and the waiting area should be cleaned. My bus was 2 hours late and the staff appeared to not have much information on my departure. In fact, they seem annoyed that I continued to ask. Do not use the restrooms! Go somewhere else!

In short: unpleasant and unsafe. I don't know how other reviewers can say this place was at all "inviting" or pleasant in any way. There are always people openly peddling drugs and panhandlers inside and outside the station. Greyhound evidently doesn't have a problem with such illegal activity at their facility because it's there every time. The place made me feel unsafe and very unwelcome. The afternoon routes eastbound are almost always hours late, if they come at all. The last 4 of 5 times I tried to bus to Pittsburgh instead of driving, the early evening bus was 2-4 hours late and once it was cancelled after 2 hours of waiting. The staff are unhelpful, have no interest in customer service, and have little to no information about the status of your bus. If you absolutely must use Greyhound as your transportation option of last resort, be vigilant and don't bring any valuables with you. I will never use Greyhound again, it's just not worth it.

So disappointed being stuck in A bus station for 4 hrs only to hear that the driver was sick and had no back up driver. this seems to be the norm at this Cleveland greyhound station. I've been here several times with the same story.

I'm extremely aggravated. Our bus was scheduled to leave at 2:30am. They tell us to get here early and we arrived at 12:30am. At 2:30am they announced the bus was delayed because they were experiencing difficulties. After 2 hours of waiting, I got up to find out why the bus had been delayed and they said the bus driver got sick. Well in most jobs when someone gets sick the job still gets done because they have a backup or someone to replace them. It's 5:10am and we are still waiting on the bus to get here! Next time I will take the Megabus, which is only a few blocks down and it is also cheaper. At least with the Megabus I know they will be on time!

Haven't been on a Greyhound in a thousand years but when I heard that the MEGABUS cleve to Cincinnati run was discontinued I thought I' d try Greyhound. I've had a great experience on a round trip. All terminals and the buses were clean. There was no litter. Bathrooms were clean and well supplied. Charging outlets on buses worked as well as the wifi. Drivers and staff were all courteous and helpful. I would not hesitate to take a grayling anywhere. I'm actually glad that the MEGABUS is a thing of the past.

The only reason I give the bus station in Cleveland two stars instead of one is because of Kevin the Security Guard. I arrived at the station around 3:15am, because I missed the Megabus I was scheduled on by 9 minutes in New York. If you want to hear a long, gory tirade with shocking details, I can pm you. For the purposes of this review, however, I'll just touch on a few facts. One fact is that the customer service skills are severely lacking at the Chester Avenue location. Martin Luther King Jr. once said something to the effect of this: "The greatest sin a man can commit against his fellow man is not to hate him, but to be indifferent to him-that is the essence of inhumanity." The quote is not verbatim, but you get the idea. The feeling one is left with after encountering staff at the Greyhound Bus Lines terminal is that of being treated with indifference. *Save for Kevin the Security Guard, whose attention to my questions and assistance in helping me get on the right bus at the right time were a G-dsend. Thank you Kevin. Another fact is that the station in Cleveland, while historic, also could benefit from a better air ventilation system/exhaust fan near the restaurant area because of the fried food smell pervading the air. In addition, the station would be more welcoming to passengers if it had more comfortable seats. Without a blanket underneath your rear here, you will not be likely to tolerate sitting for more than a few minutes. At least I was not able to. I ran into a few friendly characters outside the building, and chatted about Kyrie, LeBron and Kevin Love for a bit with one of them. We agree next year is gonna be the big one.

I was scheduled to leave at 10:30pm to NYC on the express service. Express service my behind! It's currently 1:30am and we finally left. This station's attempt at some structure was an epic fail. They try to put us in "boarding groups" to only have everyone crowded together anyways bum rushing the doors. One of the staff members told us we'd be having a new bus and driver but gave no specific time which drives me insane. This is the second incident this weekend where greyhound or NY trailways, whatever they want to go by, has made my trip miserable. Please invest in better a better structure and customer service people! Guess who won't be using Greyhound/Trailways? *points to self*

Very inviting facility. The bathroom and waiting area were very clean. The speaker system was very clear and easy to hear. HOWEVER Greyhound's wifi is absolutely ABYSMAL. I'm not sure if it's a result of too many people connecting at once but they might as well not offer it if it's this bad. I had an hour long layover and I tried to watch one television episode on Hulu on my IPad. In one hour I was able to view 7 minutes of material. That's how many times I had to reconnect to it/wait for it to load. I am absolutely disgusted with this sorry excuse for wifi. And it's even worse on the actual buses.