June 25, 2018

Cleveland Zoo Ohio

If your permanent membership card has been lost or stolen, there is a $7.00 fee to order replacement cards. Please visit the Membership Booth located in the ticketing plaza, and our Representatives will verify your membership and reorder your membership cards. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building. You may also order replacement cards by calling the Membership Office at (216) 661-6500 x4421. If you would prefer to avoid the reprint fee, you may request a temporary membership card here, and it will be delivered to the email address on file. You may also request a new temporary card by visiting the Membership Booth located in the ticketing plaza. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.

Children covered by a family membership may visit the Zoo for free without the named cardholders. Simply follow our Unaccompanied Minor Policy. If the membership includes the Babysitter Option (indicated by a “B” or the word “Babysitter” on the membership cards), any caregiver may bring the member children by presenting the member card at the front gate. The children covered by the membership and the caregiver will be admitted for free; however, guest privileges on Family Plus and Family Select may not be used by the babysitter. The Babysitter Option may not be used if either of the named cardholders is present.

Visit the Cleveland Zoological Society website or the Cleveland Metroparks Zoo website. Additional information can be found at the Facebook pages for the Cleveland Zoological Society or the Cleveland Metroparks Zoo.

If you will be visiting the Cleveland Zoo and have a membership with another zoo on our reciprocal zoo list, simply visit the Zoo Box Office in the ticketing plaza with your membership card and photo ID to purchase your discounted admission tickets. We will recognize two (2) named adults and up to two (2) children for discounted tickets. Additional tickets will be regular admission prices.
If you are a Cleveland Zoo member and would like to visit a reciprocating zoo, please contact the zoo you plan to visit in advance to confirm membership level and admission information. Always present your Cleveland Zoo membership card and photo ID when visiting another zoo.
For more information, please visit our Reciprocal Zoos page.

Discounts are available to Corporate Member employees. Please contact your company’s Human Resources department to find out what your company’s discount code is. Corporate discount codes can be used to purchase Individual Plus, Family, Family Plus, and Family Select memberships at a 20% discount.

Senior Plus, Individual Plus, Family, Family Plus, and Family Select memberships are fully tax-deductible. For ZooKeepers’ Circle memberships, tax deductibility varies depending on benefit acceptance. Please contact the Cleveland Zoological Society at (216) 661-6500 for more information.

Yes. Simply visit the Membership Booth located in the ticketing plaza, and our Representatives will process your membership. You will be given a temporary membership card that is valid immediately, and your permanent membership cards will arrive in 3-4 weeks. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.

Yes, we do! Membership gift certificates may be purchased on our website, by phone or mail, or at the Membership booth located in the ticketing plaza. If purchasing on our website, you will receive an emailed gift certificate. If purchasing by phone or mail, the membership gift card will be mailed to your address within 7-10 days. Need your gift immediately? Visit the membership booth to purchase, and you will receive your gift card immediately.

Your Cleveland Zoological Society membership permits unlimited admission to Cleveland Metroparks Zoo and The RainForest during the normal Zoo operating hours for one year from the date of purchase. Expiration is the last day of the month your membership was either purchased or renewed (For example, a membership purchased on January 5, 2000 would have an expiration of January 31, 2001).

Yes, you can, so please keep your ticket stubs! We will apply the cost of admission tickets to a membership, up to the number of people that will be covered by the membership. For example, if you would like a membership to cover you, your spouse, and your three children, we will apply the cost of a maximum of five admission tickets to your membership. To apply admission tickets, please bring the ticket stubs to the Membership Booth located in the ticketing plaza, within two weeks of your paid visit. If you do not have the actual tickets, please bring your ticket receipt. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building. You may also apply the tickets by filling out a membership application and mailing it, along with the tickets, to us with your payment. Please note that we may only apply the full dollar amount of each ticket to the membership.

Membership cards will arrive in the mail 3-4 weeks after you have joined or renewed your membership. Your temporary membership card is valid for Zoo admission until your permanent cards arrive. If you have misplaced your temporary card, you may request another one here, and it will be delivered to the email address on file. You may also request a new temporary card by visiting the Membership Booth located in the ticketing plaza. If the Membership Booth is unattended when you visit, please visit the Membership Office located in the Administration and Education Building.